Privacy Policy

Midwest Comfort Heating & Cooling ("Company," "we," "us," or "our"), located at 1567 Ohio St, Des Moines, IA 50314, respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit midwestcomfortiowa.com (the "Site"), contact us, or use our heating, cooling, and related home services (the "Services"). By using the Site, you agree to this Policy.

Information We Collect

We collect the following categories of personal information:

• Information you provide: name, phone number, email address, service address, and the contents of messages when you submit a quote or contact form, request an estimate, apply for employment, schedule service, or communicate with us.
• Service records: details about your equipment, service history, estimates, invoices, and warranty registrations needed to deliver the Services.
• Payment-related information: processed by our payment and financing partners; we do not store full payment card numbers on our systems.
• Automatically collected information: IP address, browser and device type, pages visited, referring pages, and similar analytics data collected via cookies and similar technologies.

The Site is intended for a general audience. We do not knowingly collect personal information from children under 13 (see "Children's Privacy" below).

How We Use Your Information

• To schedule, perform, and follow up on the Services you request
• To prepare estimates, process payments, and coordinate financing you apply for
• To respond to inquiries and provide customer support
• To send service reminders, appointment confirmations, and — with your consent — marketing communications and offers
• To evaluate employment applications you submit
• To operate, secure, analyze, and improve the Site and our operations
• To comply with legal obligations and enforce our terms

SMS / Text Messaging (TCPA & Carrier Compliance)

Where you provide a mobile number and give express consent, we may send you text messages for appointment confirmations, scheduling updates, service reminders, and — only with separate consent — promotional offers. Consent to receive text messages is not a condition of purchasing any Services.

• Message frequency varies. Message and data rates may apply.
• Opt out any time by replying STOP to any message. Reply HELP for help, or contact us at (515) 277-6327.
• Mobile opt-in data and consent are not shared with third parties or affiliates for their own marketing purposes.

How We Share Information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We disclose personal information only to:

• Service providers who help us operate — scheduling and field-service software, review-request platforms, website analytics, payment processors, and communications tools — bound to use it only on our behalf;
• Financing partners (third-party lenders), when you choose to apply for financing — their use of your information is governed by their own privacy policies;
• Professional advisors and authorities when required by law, to protect rights and safety, or in connection with a business transfer.

Cookies, Analytics & Global Privacy Control

We use cookies and similar technologies for site functionality and analytics (for example, Google-based analytics and tag management). You can control cookies through your browser settings. Where required by applicable law, we honor the Global Privacy Control (GPC) browser signal as a valid opt-out preference. Disabling cookies may affect some Site features.

Your Privacy Rights (Including California CCPA/CPRA)

Depending on your state of residence, you may have the right to: (a) know/access the personal information we hold about you; (b) request correction of inaccurate information; (c) request deletion, subject to legal exceptions; (d) opt out of the sale or sharing of personal information (we do not sell or share as defined by the CCPA/CPRA); (e) limit use of sensitive personal information (we collect none beyond what's needed to provide Services); and (f) not be discriminated against for exercising these rights.

To exercise any right, contact us at [email protected] or (515) 277-6327. We will verify your request using the contact information on file and respond within the time required by applicable law. You may use an authorized agent where permitted.

Data Retention

We keep personal information only as long as needed for the purposes above: service and warranty records for the life of the equipment relationship plus applicable statute-of-limitations periods; lead and inquiry records for a reasonable business period; and employment applications for the duration of the recruitment process (and, unless you request otherwise, for future opportunities). When information is no longer needed, we delete or de-identify it.

Security

We use commercially reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100% secure; if a breach affecting your information occurs, we will notify you as required by law.

Children's Privacy (COPPA)

Our Site and Services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us personal information, contact us and we will promptly delete it.

Third-Party Links

The Site links to third-party sites (for example, our financing partners and social profiles). Their privacy practices are governed by their own policies, which we encourage you to review.

Changes to This Policy

We may update this Policy from time to time. The "Last updated" date above reflects the current version; material changes will be posted on this page.

Contact Us

Questions or requests about this Policy: [email protected] · (515) 277-6327 · 1567 Ohio St, Des Moines, IA 50314.